{"id":3147,"date":"2024-09-18T16:41:23","date_gmt":"2024-09-18T14:41:23","guid":{"rendered":"https:\/\/cloud.dpo-portal.com\/?page_id=3147"},"modified":"2025-12-07T17:27:04","modified_gmt":"2025-12-07T16:27:04","slug":"support","status":"publish","type":"page","link":"https:\/\/www.activemind.cloud\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3147\" class=\"elementor elementor-3147 elementor-49\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f9b9f e-flex e-con-boxed e-con e-parent\" data-id=\"b1f9b9f\" data-element_type=\"container\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68842df elementor-widget elementor-widget-heading\" data-id=\"68842df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef6fed8 e-flex e-con-boxed e-con e-parent\" data-id=\"ef6fed8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be45b0b e-con-full e-flex e-con e-child\" data-id=\"be45b0b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-917f22e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"917f22e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We currently offer e-mail support for the compliance portal. Please describe the following as specifically as possible:<\/p><ol><li>Where is the error occurring? <\/li><li>What did you want to do? <\/li><li>What happened instead?<\/li><\/ol><p>If useful, please upload screenshots of the error.<\/p><p><strong>Our support team will get in touch with you as soon as possible.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a7970 e-con-full e-flex e-con e-child\" data-id=\"34a7970\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d70416 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"0d70416\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Weiter&quot;,&quot;step_previous_label&quot;:&quot;Zur\\u00fcck&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Support (EN)\" aria-label=\"Support (EN)\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3147\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"0d70416\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"activeMind.cloud\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYout support enquiry\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-lg\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Please let us know as specifically as possible what is not working for you\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_ce3fbce elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ce3fbce\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tScreen shots (max. 5 files, each max. 24MB, formats: images or PDF)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_ce3fbce][]\" id=\"form-field-field_ce3fbce\" class=\"elementor-field elementor-size-lg  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"24\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b6510e5 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b6510e5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b6510e5]\" id=\"form-field-field_b6510e5\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Name of your company (as written in the compliance portal)\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_3f996c0 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3f996c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_3f996c0]\" id=\"form-field-field_3f996c0\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_4fbd58a elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4fbd58a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4fbd58a]\" id=\"form-field-field_4fbd58a\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8e87d13 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8e87d13\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8e87d13]\" id=\"form-field-field_8e87d13\" class=\"elementor-field elementor-size-lg  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-frcaptcha elementor-field-group elementor-column elementor-field-group-field_229c535 elementor-col-50\">\n\t\t\t\t\t<div class=\"frc-captcha\" data-sitekey=\"FCMO53ABI54EORVG\" data-theme=\"light\" ><\/div>\n\t\t<noscript>You need to enable Javascript for the anti-spam check.<\/noscript><style>.frc-captcha {max-width: 100%; width:100%}<\/style><input type=\"frcaptcha text\" name=\"form_fields[field_229c535]\" id=\"form-field-field_229c535\" class=\"elementor-field elementor-size-lg \" style=\"display: none\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_70c90d7 elementor-col-100\">\n\t\t\t\t\t<small>Full details of how we handle your data can be found in our <a href=\"\/en\/about\/privacy-statement\/\" target=\"_blank\" rel=\"noopener\"><u>privacy policy<\/u><\/a>.<\/small>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6e1f0dc]\" id=\"form-field-field_6e1f0dc\" class=\"elementor-field elementor-size-lg \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit support request<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b92221e e-flex e-con-boxed e-con e-parent\" data-id=\"b92221e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3705e89 e-con-full e-flex e-con e-child\" data-id=\"3705e89\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf6634 elementor-widget elementor-widget-template\" data-id=\"2cf6634\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2821\" class=\"elementor elementor-2821\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df58b62 e-flex e-con-boxed e-con e-child\" data-id=\"df58b62\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0623add e-con-full e-flex e-con e-child\" data-id=\"0623add\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1295693 e-con-full e-flex e-con e-child\" data-id=\"1295693\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f40ce43 elementor-widget elementor-widget-text-editor\" data-id=\"f40ce43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We embody<br \/><span style=\"color: var(--e-global-color-primary); font-weight: 800; text-transform: uppercase;\">Compliance<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ae4aa2 e-con-full e-flex e-con e-child\" data-id=\"3ae4aa2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4644b27 elementor-widget elementor-widget-html\" data-id=\"4644b27\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a title='activeMind.cloud Bewertungen bei OMR-Reviews' href='https:\/\/omr.com\/de\/reviews\/product\/activemind-cloud?utm_source=widget&utm_medium=vendor' target='_blank' rel='nopener nofollow'><img src='https:\/\/omr.com\/de\/reviews\/widget\/transparentLight\/activemind-cloud' alt='OMR - Rating Widget' \/><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af5b8af elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"af5b8af\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/storage.activemind.cloud\/wp-am-cloud-cdn\/wp-content\/uploads\/activemind-cloud-EU-made.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01cff09 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"01cff09\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/storage.activemind.cloud\/wp-am-cloud-cdn\/wp-content\/uploads\/activemind-cloud-iso-27001-Certified.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c64ba elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"f6c64ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/storage.activemind.cloud\/wp-am-cloud-cdn\/wp-content\/uploads\/activemind-cloud-gdpr.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfac9d elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"0cfac9d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"340\" height=\"201\" src=\"https:\/\/www.activemind.cloud\/wp-content\/uploads\/2024\/11\/activemind-tisax-logo.webp\" class=\"attachment-full size-full wp-image-1791\" alt=\"TISAX Assessment result available\" srcset=\"https:\/\/www.activemind.cloud\/wp-content\/uploads\/2024\/11\/activemind-tisax-logo.webp 340w, https:\/\/www.activemind.cloud\/wp-content\/uploads\/2024\/11\/activemind-tisax-logo-300x177.webp 300w\" sizes=\"(max-width: 340px) 100vw, 340px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support We currently offer e-mail support for the compliance portal. Please describe the following as specifically as possible: Where is the error occurring? What did you want to do? What happened instead? If useful, please upload screenshots of the error. Our support team will get in touch with you as soon as possible.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-3147","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | activeMind.cloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.activemind.cloud\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support | activeMind.cloud\" \/>\n<meta property=\"og:description\" content=\"Support We currently offer e-mail support for the compliance portal. Please describe the following as specifically as possible: Where is the error occurring? What did you want to do? What happened instead? If useful, please upload screenshots of the error. 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